Terms of Use
Tourovision Group, Inc. Travel Services Agreement
Terms and Conditions
Welcome to Tourovision Group, Inc., a premier provider of customized travel experiences. References to "Tourovision Group," "we," "us," and "our" are to Tourovision Group, Inc., a company incorporated under the laws of the State of Illinois. "You," "your," and "traveler" refer to the individual making a booking and all persons on whose behalf a booking is made.
Agreement Acceptance
By initiating a booking with Tourovision Group, you acknowledge and agree to these Terms and Conditions, which, along with any related documents, form the contractual agreement between you and us. It is imperative that you read, understand, and inquire about any aspect of these Terms and Conditions before booking. This agreement encompasses waivers of liability, including waivers of class action and specific jurisdiction clauses. The act of confirming your booking signifies your understanding and acceptance of the entire agreement.
Group Bookings
For group bookings, the group leader is tasked with disseminating these Terms and Conditions to all group members and bears financial responsibility for the entire booking. Tourovision Group is not liable for any failure on the part of a group leader to inform all group members of these Terms.
Representations and Warranties
You affirm that:
- You possess the legal capacity to utilize our services, enter into this agreement, and create binding obligations for any liability you may incur as a result of the use of our services.
- You are authorized to act on behalf of others included in your booking, accepting these Terms on their behalf.
- The information you provide is accurate and truthful.
Violations and Consequences
Any breach of these Terms may lead to reservation cancellation, forfeiture of payments made, and denial of access to our travel services.
Modifications to Terms
Tourovision Group reserves the right to modify these Terms at our discretion. Changes are effective immediately upon posting. Significant changes will be communicated to you. Your continued engagement with our services following any modifications signifies your acceptance of the updated Terms.
COVID-19 Acknowledgement and Liability Release
By booking during the COVID-19 pandemic, you acknowledge the inherent risks of travel exposure to COVID-19 and agree to assume all associated risks. You understand the potential for travel disruptions, including cancellations and itinerary changes, and accept personal responsibility for understanding and complying with all travel requirements. You release Tourovision Group from liability for any COVID-19 related claims, to the fullest extent permitted by law.
Sorting Your Search Results
At Tourovision Group, Inc., we understand the importance of finding the perfect travel option to match your preferences. Our platform offers a wide array of travel services, and our aim is to deliver the most relevant search results for your needs. On the search results page, you'll encounter our default sorting order, but we empower you to tailor your search. You have the flexibility to sort and filter your results according to various preferences such as price, guest review scores, or other specific criteria, ensuring you can prioritize what matters most to you.
Booking Confirmation
Upon confirming your booking, you will receive a Booking Confirmation document. This document captures all crucial details of your booking, including a description of the Travel Service(s) you've selected and the total price. Your Booking Confirmation, along with any necessary travel documents, will be sent to the email address you provided at the time of booking. Should you not receive your Booking Confirmation within 24 hours, we encourage you to reach out to our customer service team for assistance.
Payment Information
The cost of the Travel Service(s) you select will be clearly displayed on our platform, except in instances of evident error. It's important to note that the prices for our Travel Services are subject to change due to their dynamic nature. However, any changes in pricing will not impact bookings that have already been confirmed, barring clear mistakes. While we strive to ensure the accuracy of the prices listed on our platform, we reserve the right to correct any discrepancies. In the event of a pricing error at the time of your booking, we will offer you the choice to proceed with your booking at the correct price or to cancel your booking without any penalties. It's our policy that we're not obligated to provide Travel Services at an incorrect (lower) price, even after sending a Booking Confirmation, particularly if the pricing error was reasonably identifiable.
Tax Information
When you browse our Service, the prices you see might already include various taxes or charges meant to recover tax costs. These can cover a range of tax types such as value-added tax (VAT), goods and services tax (GST), sales tax, occupancy tax, and other similar governmental levies.
Typically, any taxes or charges for recovering tax costs are calculated or estimated based on the listed prices on our Service before the application of any discounts (including those provided by us), promotional codes, and loyalty rewards that you might use for your booking. It's important to note, however, that if these discounts, codes, and rewards lead to a price reduction as recognized for tax calculation purposes in the booking's jurisdiction, they will be factored into the tax calculation accordingly.
Please be aware that local tax rates may be subject to change from the time you make your booking to your actual stay date. In the event of such a change, you might be responsible for covering the difference if taxes at the time of your stay are higher than when you booked.
Modifications or Cancellations by You
Should you need to modify or cancel your booking—be it a change in travel dates, destination, departure location, accommodation, or transportation method—please reach out to us directly for assistance.
It's important to note that the ability to cancel or alter a booking is not guaranteed and is subject to the specific Rules and Restrictions set forth by the Travel Provider. These conditions are made available to you prior to finalizing your booking.
In the event of a cancellation or modification, Travel Providers may impose certain fees, which are detailed in their respective Rules and Restrictions. You acknowledge your responsibility for any such fees incurred by your actions. For modifications, please be advised that the pricing for your new arrangements will reflect the rates in effect at the time of the change, which may differ from the original booking price. Typically, prices increase as the departure date approaches.
We strongly encourage you to review the Rules and Restrictions carefully to understand the terms applicable to your booking. Examples include:
If a reservation at a property is not canceled or modified prior to the specified period in the cancellation policy, you may be liable for charges as outlined in the Rules and Restrictions.
Certain properties may prohibit cancellations or changes once a booking is confirmed.
For bookings made with a "Pay Later" option, failure to arrive or cancel may result in a no-show or cancellation fee, as stipulated in the Rules and Restrictions.
Non-attendance or partial use of booked Travel Services may result in refunds only being available according to the specific Rules and Restrictions.
In cases where a cancellation affects multiple individuals on a single booking (e.g., two airline tickets on one itinerary), any applicable cancellation fee will apply to each individual involved.
If permitted by the Travel Provider, and you wish to proceed with a cancellation or modification, be aware that, in addition to any fees charged by the Travel Provider, Tourovision Group, Inc. may also levy an administrative fee. Should such a fee be applicable, it will be disclosed to you before you confirm your decision to cancel or change the booking.
Refund Policy
Should a refund be due, the amount will be credited back to the original payment method utilized at the time of booking. The entity responsible for processing your initial payment, whether it be Tourovision Group, Inc. or the specific Travel Provider, will also facilitate the refund process. Please note that the mechanisms and timelines for refunds may vary among Travel Providers, and Tourovision Group, Inc. may not have direct insight into each provider's specific refund procedures. It's important to understand that any service fees charged by Tourovision Group, Inc. are generally non-refundable, except in instances explicitly stated otherwise at the time of your booking.
International Travel Advisory
Traveling across borders is largely seamless, yet venturing to specific locales might present increased risks. It is imperative for travelers to consult and adhere to the travel advisories and warnings issued by pertinent government authorities before committing to international travel arrangements. Proactive engagement with such advisories is crucial, not only in the planning stages but also throughout the duration of your trip and prior to commencing your return journey. This vigilance is key in mitigating potential risks and ensuring a smooth travel experience.
- Health Considerations for Your Journey
- Your well-being is paramount during your travels. As health recommendations, including inoculations and vaccinations, are subject to change, it is essential to stay informed about the latest health advisories. Prior to departure, we advise consulting with a healthcare professional to ensure that you:
- Fulfill all health-related entry requirements for your destination(s),
- Obtain any necessary or recommended inoculations and vaccinations,
- Procure and take any advised medications, and
- Adhere to all medical guidance related to your travel.
- Your proactive approach to these health measures is crucial in safeguarding your travel experience.
Passport and Visa Requirements
It is your responsibility to verify and comply with all passport and visa requirements for your journey. We recommend consulting with the appropriate Embassy or Consulate to obtain the most current passport and visa information. Please ensure you allow ample time to gather up-to-date information and complete any necessary applications well before your booking and intended departure date.
Tourovision Group, Inc. and its affiliates bear no responsibility if you are denied boarding on any flight or cruise ship (where applicable) or entry into any country due to personal conduct, including but not limited to, carrying incorrect or insufficient travel documentation as mandated by any Travel Provider, authority, or country. This includes any countries you might transit through and any stops made by an aircraft or cruise ship, regardless of whether you disembark.
Please be aware that certain governments mandate airlines to collect personal information from passengers. This data collection may occur at the time of check-in at the airport or, in some instances, at the time of your booking. For details about this requirement, we advise contacting the airline with which you'll be traveling directly.
Tourovision Group, Inc. does not endorse or guarantee that travel to international destinations is safe or devoid of risk, nor do we accept liability for any potential damages or losses that may arise from such travel. Travelers should exercise caution and make informed decisions when planning trips to international destinations.
Governing Law and Jurisdiction
The services provided by Tourovision Group, Inc., a corporation based in the United States, are subject to the legal framework and oversight of the United States. These Terms and Conditions are governed by the laws of the State of Illinois, without regard to its conflict of law provisions. By utilizing our services, you expressly agree to submit to the exclusive jurisdiction and venue of the state and federal courts located in Illinois for any legal proceedings related to these Terms or your use of our services.
Your access to and use of our Service is considered unauthorized in any jurisdiction that does not recognize or enforce all provisions of these Terms, including, but not limited to, this section regarding governing law and jurisdiction.
Travel Insurance Advisory
It is important to note that, unless explicitly indicated, the prices presented through our services do not encompass travel insurance. We strongly recommend that you secure a comprehensive travel insurance policy that provides coverage for various contingencies, including, but not limited to, cancellation scenarios and emergencies requiring repatriation due to accidents or illness. It is your obligation to ensure that the insurance coverage you opt for meets your specific travel needs comprehensively.
In the event that our platform highlights specific travel insurance options, you will be provided with detailed information regarding the insurance provider, including key policy details and the applicable terms and conditions, directly within our Service interface.
Entire agreement
This document, including the Terms and Conditions herein, establishes the complete and exclusive understanding and agreement between you, the user, and Tourovision Group, Inc., regarding your use of our services. This agreement supersedes and takes precedence over any and all previous discussions, agreements, and communications—be they electronic, oral, or written—pertaining to the subject matter of our services.