File a Claim

Dear Valued Customers,

 

We deeply understand your concerns and greatly appreciate your efforts in reaching out to our team to file a claim, should you need to. To initiate a claim, please send us an email including the following information:

 

- Your name and transaction reference number, accompanied by a detailed description of your dispute.

- Alternatively, you can give us a call to either file a new claim or inquire about the status of an existing one.

 

Note:

Please allow 24 to 48 hours for the resolution of claims. We are committed to addressing and resolving these matters as swiftly as possible.

 

Avoiding Disputes

 

Our team takes every possible step to prevent inconveniences and ensure they are resolved promptly. Should a claim be made, we aim to resolve it within a maximum of 48 hours, in line with our commitment to excellent customer service.

 

Detecting Fraud and Preventing Fraudulent Transactions

 

To safeguard against fraud, we have adopted stringent measures for its detection and prevention. Our sophisticated risk analysis systems alert us to suspicious orders for further examination. Here are some of the steps we undertake to prevent and detect fraudulent activities:

 

- Verification of IP addresses to prevent unauthorized access.

- Contacting the phone number listed on the order as an additional verification step.

- Confirming the billing and shipping addresses associated with the payment method.

- Investigating any failures in AVS (Address Verification Service) or CVV (Card Verification Value) checks.

- Paying special attention to orders of high value to ensure their legitimacy.

 

We are dedicated to maintaining a secure and trustworthy environment for all transactions, employing the latest in security measures and compliance with American laws and regulations to protect our customers.

Contact Email support@tourovision.com

Have a question? Feel free to contact us!